Digital FTE Dashboard
A real-time analytics dashboard tracking digital FTE performance, agent activity, and operational metrics across multiple clients. Features interactive charts, Oracle & Odoo integrations, and approval workflow tracking.
01 — The Problem
The Problem
Operations teams managing Digital FTEs across multiple clients had no single view of agent activity, approvals, or system health. Performance data lived in separate tools — Oracle for ERP records and Odoo for invoicing — so reviewing and approving agent work meant switching between several dashboards.
02 — The Solution
The Solution
Built a real-time analytics dashboard that consolidates FTE performance, agent activity, and operational metrics in one interface. Integrated Oracle and Odoo data sources so ERP and invoicing records flow in automatically, and added an approval workflow that lets managers review and approve agent actions without leaving the platform.
03 — Tech Stack
Tech Stack
- Next.js
- TypeScript
- Oracle
- Odoo
- REST APIs
- Analytics
04 — Results & Impact
Results & Impact
Gave operations leadership a single pane of glass for Digital FTE oversight, removing the need to cross-reference multiple tools for day-to-day approvals and monitoring.
My role Architected the data layer and dashboard, wiring the Oracle and Odoo integrations and the approval workflow end-to-end.