Deep Dives
Case Studies
The problem, the build, and how I solved it, across seven projects walked through end to end.
A real-time analytics dashboard that consolidates Digital FTE performance, agent activity, and approvals across multiple clients, with Oracle and Odoo data in one place.
- Client
- Enterprise Digital FTE program
- Scope
- Data layer + dashboard + approvals
- Integrations
- Oracle ERP, Odoo invoicing
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An interactive Quran learning platform with AI-powered progress tracking, personalized learning paths, teacher dashboards, and online payment processing for enrollment.
- Client
- Islamic education provider
- Scope
- Learning platform + payments
- Surfaces
- Students, teachers, provider
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A unified warranty platform that automates claims processing and verification, monitors agent performance in real time, and gives customers a self-service portal to track requests.
- Client
- Warranty operations team
- Scope
- Claims automation + ops dashboard + portal
- Surfaces
- Operations, agents, customers
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A custom integration hub that connects Odoo ERP to external services with automated invoicing, catalog and recipe management, and two-way data sync.
- Client
- Digital FTE operations team
- Scope
- Integration layer + sync workflows
- Sync
- Bi-directional, Odoo ↔ external
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Educational documentation platform for AI and humanoid robotics with 8 comprehensive learning modules.
- Platform
- Docusaurus on GitHub Pages
- Modules
- 8 comprehensive learning modules
- Audience
- AI & robotics learners
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An AI task engine that ingests, validates, and routes incoming work items automatically, using Redpanda event streaming with auto-generated workflows.
- Client
- Private client work
- Scope
- Event pipeline + routing + workflows
- Transport
- Redpanda event streaming
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A support agent grounded in the client's own help centre and ticket history. It resolves the routine request end to end through scoped permissions, and escalates the rest with the context already attached.
- Client
- Private client work
- Scope
- Retrieval + tool layer + escalation gate
- Grounding
- Help centre + ticket history
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